After placing your order you will receive a confirmation email with your order number. You will also receive another email, once your payment is confirmed, when processing your order on the shipping platforms.
You should always have access to your order’s number, so that we can pass on all the informations until the shipping process is complete.

Once the order is confirmed, we begin the preparation process before sending it out. The delivery time will depend on the destination: 2 to 4 days if it is a national order and 8 to 12 days if it is an abroad order.

We understand there may be occasions where you wish to return an item. That is why we offer a 14 days return policy, so if for any reason you change your mind about your purchase, you can return it, in its original condition, within 14 days of the date you received it. Any refund does not include the shipping charged for sending the item(s) to you. Any return will get a refund to the original form of payment.

If you choose to receive your refund in the form of a gift card, the return shipping and handling fee will be waived. The items may not be worn, altered, or washed. Tags/Labels must be attached (without ever being removed).

All returns are subject to inspection and we reserve the right to refuse your refund if your return does not meet these requirements. Please allow up to 10 business days (Monday – Friday) from the date your return is delivered to process your return.

To return an item, simply click here https://www.vugalli.com/apps/return_prime which will take you to the returns form.

Yes, the only thing we don't accept returns is gift cards.

There is only a short amount of time between when you place your order and when we start processing it. If you contact us straight away after ordering, via info@vugalli.com or direct chat, we may be able to cancel your order before it’s processed. If not, we’ll despatch your order and then you can return it to us if you wish upon receiving it.

In order to help you find the size which best suits you, we have prepared a size guide that will be available in the sections when selecting a product.

(In addition to the size guide reference, we warn you that, our sizes are true to their size)

Do not worry, you can contact us via direct chat or send us an email to info@vugalli.com.
VUGALLI will always try to find the best solution, always targeting your satisfaction.

At the moment we sell our pieces exclusively online, so keep an eye on our website and social media.

Unfortunately we don't have an exchange policy, but don't worry, if you don't want the item you can return it in accordance with our returns policy (see the returns section).